RETURNS

Return Policy

Our goal is to make sure you are fully satisfied. If, for any reason you are not satisfied with your order, you have the legal right to declare that you withdraw the agreed by contract sale in fourteen (14) days from the date you received the product. In such case, you return the product to us (or to a person that has been authorized by us to receive the product), in 14 days from the date that you declared to us that you withdraw your order and we refund the money you paid us including the delivery cost in the same 14 days.

You cannot claim back any extra cost if you have clearly stated that you select a delivery service that is different to the cheapest typical delivery service that is offered by us.

Products can only be returned if they are in excellent condition. Please, note that you can send back the unwanted product with ELTA Courier charging the handicraftworkshops.com according to the charges mentioned above.

For your own convenience, please, check all the above at the moment of delivery and also when returning the product. After the product has been returned and all the above conditions have been fully fulfilled, we will refund your money in 14 days. We would like to inform you that you are responsible for the safe return of products. Our company is not responsible for possible loss, destruction or damage during the return procedure.

In case of replacement of a product (e.g. because of wrong size) and of no availability of the right product, your money is credited on your bank account and you can use it for any new order.

For returns, please, contact our store at handicraftworkshops@gmail.com

Faulty Products

In the unfortunate case that you receive a faulty or damaged product, handicraftworkshops.com will make every effort to replace the product with another same or similar one with no extra charge for you. Needless to say that you will need to inform us by email at handicraftworkshops@gmail.com